Returns Policy
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
1. Eligible Returns
- Items must be unused, in original condition, and include all packaging and accessories.
2. Return Timeframe
- Returns must be initiated within 30 days of purchase or delivery.
3. Return Address
- Items should be returned to our warehouse at:
9 Edward Street, Turrella 2205 NSW, Australia
4. How to Return an Item
- Contact Us – Email helpdesk@windowcleaningworld.com with your invoice number and details of the item(s) you wish to return.
- Receive an RMA Number – We will provide a Return Merchandise Authorization (RMA) number which must be included with your return.
- Pack the Item Securely – Ensure all original packaging and accessories are included.
- Ship the Item – Use a trackable shipping method to send your return to the address provided.
5. Return Shipping Costs
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping fees unless the item is defective or the wrong item was sent.
6. Refund Process
- Once we receive and inspect the returned item, an approved refund will be issued to the original payment method.
7. In-Store Returns
- Yes! You can return items in-store during normal business hours.
8. Packaging Requirements
- Items must be returned in their original packaging to qualify for a full refund.
- If packaging is missing or damaged, a restocking fee may apply.
For any questions regarding returns, feel free to contact us at helpdesk@windowcleaningworld.com.