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Terms & Conditions

Window Cleaning World - Terms and Conditions

All prices shown exclude GST.

We accept Visa, MasterCard, PayPal, EFT, Cheque or Money Order.  Money Orders or Cheques must be payable to Winclean Trading Pty Ltd.  Orders will be sent once funds are cleared and payment is confirmed.  To speed up the process please email us when you have made an EFT remittance and include the Remittance Advice.

Delivery and Refunds

We will not refund for change of mind. As an act of good faith we will provide a credit less an administration fee of 10% (may be waived at our discretion) once we receive the goods back. We will not pay for the goods to be sent back to us. We recommend that when sending the goods back you insure your parcel and send it via a courier or Australia Post Express Post Service or Registered Mail so that you can ensure we receive the parcel. We will not be held liable for goods that do not reach us. All parcels must be sent to Winclean Trading, 16 Grose Street, GLEBE  NSW  2037

If you provide the wrong or invalid address we will not refund if delivery can't be made or is sent to the wrong address.  We are happy to re-send the goods for a further postage and handling fee. Goods can only be sent to a valid postal address, not post office boxes.
If you ordered the wrong item we are happy to exchange, however you must cover the cost of posting the goods back to us plus a 10% re-stocking fee (may be waived at our discretion). We recommend that when sending goods back you insure your parcel and send it via a courier or Australia Post Express Post Service or Registered Mail. We will not be held liable for goods that do not reach us. All parcels must be sent to Window Cleaning World, 16 Grose Street, GLEBE  NSW  2037

If we have sent the wrong goods to you we will resend the correct items or provide a refund if required. We will arrange and pay for the return postage of the wrong goods sent.

Non Delivery of Goods – If we have sent the goods and they have not arrived you must notify us within 3 business days of the estimated time of arrival. We will contact the shipping company. If they advise that the parcel has been delivered to the address provided by the customer we will require a statutory declaration advising that you have not received the parcel. Goods can not be refunded or re-sent until we receive the statutory declaration. If the courier company service advises us that the goods have not be delivered then the order will be re-sent at no charge to the customer to the same or different address which ever is more convenient to the customer.
Damaged Packaging – a replacement item will be sent. We must receive the damaged item back from you
Not happy with the quality – A refund or exchange will be given minus 10% restocking fee (may be waived at our discretion). The item must be sent back to us.

Freight charges for poles over one metre may differ from the calculated price.  We will contact you and advise before your card is charged.

Pick up is available from our Glebe office.  However, this is only possible with prior arrangement.  All goods must be ordered and paid for prior to you arriving. Please call us to arrange a mutually suitable pick up time.

International Orders:

Customs duties, local taxes and associated fees are the responsibility of the receiver.  We predominantly use DHL which offers world-class service.  You local DHL Agent will assist you with clearing the goods though customs.